Standard Delivery Policy:
Next day delivery anywhere in Ireland provided orders are placed before 4.00pm and we have the products in stock.
Please note: some furniture products may require a slightly longer delivery time of 3 - 4 days. You will be informed by e-mail of the alternative delivery date. These items may also incur an additional delivery charge, of which you will be notified by e-mail, before the order is processed. Some toners may arrive with seperate couriers. Postage Stamps will arrive from AnPost.
Delivery Charges:
- Orders over €75* - Delivery is FREE next day
- Orders under €75* - Delivery will cost €7.95* (unless otherwise agreed by your account manager).
- Same Day Delivery can be arranged within Dublin for €25* - contact us for more info
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*Charges exclude VAT.
SHORTAGES: PLEASE CHECK YOUR DELIVERY WHEN IT ARRIVES & REPORT ANY SHORTAGES TO US ASAP - THANK YOU
Returns Policy:
According to the EU Distance Selling Directive, the consumer is protected by a number of safeguards and entitlements. IGateOffice.ie is committed to complying with this directive. With this in mind you are entitled to a seven-day 'cooling-off period', whereby you are entitled to return your purchase to us for any reason* within seven days of receipt of same, and be refunded the price that you paid, minus the shipping charge.
Charges for return-shipment must be borne by the purchaser. In the event that you have ordered the incorrect consumables for your machine, and opened same (outer box or inner packaging) then we cannot refund in part or full.
For items ordered incorrectly, or for items that are not required any longer, IGateOffice.ie reserves the right to decline to accept returns and also to levy a re-stocking fee and a return collection fee of €4.95*.
*excluding VAT
'Specials', once communicated by us to the client as being such and accepted by the client as such, can not be returned to us.
Please note: If you've ordered an item in error and opened its packaging we cannot accept it back!
Backorders:
Any item that is out of stock when ordered will be placed on backorder; you will be notified by e-mail of the expected delivery date.
Should we receive no response from our e-mail we will assume that you wish to accept the goods on the date as specified.
If the delivery date is unacceptable please respond to our e-mail and we will cancel the backorder and either credit your account or credit card.